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I just needed to mention that my knowledge using this flight and American Airways staff was the worst I've ever experienced using an airline. The journey to LAX from TPA was ok apart from flight attendants don’t smile or act like they like their Employment any longer. The return flight was a nightmare. It began once we obtained an electronic mail the morning of our flight stating that we necessary to transform our seats which were previously picked. We did just that & checked in online. When we bought to the airport our boarding passes nevertheless had the outdated seats which we had to change on the luggage check in counter (yet again workforce were not friendly in any way).
We are very annoyed attempting to learn about our gain miles. Account quantities BBB88568 and 18NH898. We have been scheduled to fly to India March 2012 and all flights to India were canceled. We have to know our miles status and if any miles have already been canceled we want them reinstated.
I cannot get the complaint section on the American Airways Web-site to work. So This can be the only location i can discover to publish my information ahead of mailing it on the cooperate Office environment.
We have already been Recurrent flyer clients for over thirty many years, and among the sights for us to carry on with the services are definitely the perks you offer you to us and The nice service We've always experienced in a great number of journeys with AA. On Jan 29 2015, I termed AA en Español to produce arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A pleasant lady Ana Maria helped me with every one of the paper operate and I did pay for all the extra fees with my Town Bank card foe my partner and myself and Ana Maria informed me that I will receive confirmation on my e mail, and gave me about the cellular phone our two locator data. Perfectly, nowadays After i referred to as yet again simply because we didn't get the data on my email, we have been educated to our surprise that only my husband had reservation and there was absolutely nothing on document for myself!
I had been trying to invest in ticket for fifteen year aged son and couldn’t use Internet site for he was thought of minor. I known as buyer service and she assisted me with airline acquire. I precisely questioned if I necessary to cancel if I could in just 24hours. This attendant reported yes. I learned four hrs later the reason son would need to fly was cancelled. I called again to terminate the flight the attendant instructed me I couldn’t cancel flight and it absolutely was description a nonrefundable ticket. I told her condition as mentioned over she claimed she couldn’t do nearly anything. I questioned for any supervisor, I obtained a single and explained the specific situation, she explained I couldn’t cancel it and obtain my money back she was incredibly rude and hung up on me. I called again to ask for an additional supervisor and as I used to be speaking to this supervisor she informed me that the last supervisor mentioned in her report I refused voucher. What at any time a voucher was I wasn't even guaranteed. Then 2nd supervisor advised me what she considered. Therefore the flight wasn’t cancelled because she mentioned to attend a few times just before I make my last selection and he or she would wave modifying rate to do so and I shouldn’t have any trouble.
My husband and I flew from Palm Springs to Ft. Myers Florida, over the return journey, flight 2233 from Dallas, my husband Rick Barnes was Lower pretty terribly by some thing from the seat when he put our luggage inside the overhead compartment. We called the Hostess and While blood was gushing out from the wound, he was specified a band support to include the 5 inch gash in his leg. We had been told that after everyone boarded, the hostess would return with the main help kit and would have to come up with a report.
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I even attempted calling on the phone and got nowhere; all I could hear is often a recurrent message and Once i ask for to speak to client relations, I would get dangle up on.
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Next, we wish to reassure you that we respect all feed-back. We Fortunately share compliments with the workers who get paid them. Please be confident that we will also be dedicated to answering every single complaint we obtain, and also a consultant from our Section will get again to you personally at the earliest opportunity.
Ticket #2836 Dallas, Tx to Lawton, Alright March 20th didn't link from Raleigh, NC flight 168….was around booked and flight did not make it to Dallas for connecting flight. They explained they did not have a resort for me in Dallas, I used to be trapped at airport til early morning of three/21/sixteen…this prompted me to pass up a day of labor & it had been probably the most depressing evening of my lifestyle…they gave me a food stuff vocher for $twelve for supper which I'd to incorporate revenue far too, to eat!
I am 1,000,000 member and often enjoy touring on AA,but U.S. Air is no fantastic. The personnel may be very impolite
Even now seeking to uncover somebody to help me with my difficulty. Have despatched a concept within the AA web-site using a response that made no feeling. Have identified as and been advised to send out the concept. I made an effort to response into the concept that created no perception And that i gained an e-mail back again stating that the e-mail handle I responded to isn't is use.